Great policies don’t change your practice. Great communication does.
Policy Coaching for Practitioners and Clinics
Running a massage therapy practice is an ongoing exercise in self-development. Balancing empathy with clear boundaries is often the most challenging part of the work. Informed consent guides your treatment room—your policies are strongest when built on the same principles.
What Is Cancellation Burnout Coaching?
My coaching is designed to help you take a clear, strategic look at your cancellation challenges and create systems that feel professional, sustainable, and aligned with your values.
Together, we will:
✅ Conduct a Strategic Diagnostic
- Review your current cancellation policy and how it’s presented on your website, booking app, and client materials.
- Identify gaps, inconsistencies, or language that may be causing confusion or undermining your boundaries.
✅ Rewrite and Refine Your Policy
- Craft a clear, respectful policy that reflects your business values and expectations.
- Ensure your new policy is easy to understand and ready to implement immediately—no transition period required.
✅ Develop Effective Communication Tools
- Create scripts and email templates for handling cancellations, rescheduling, and enforcing your policy—so you can respond professionally instead of emotionally.
- Learn how to communicate boundaries with confidence and warmth.
✅ Create Client Buy-In
- Learn strategies to build emotional buy-in and trust so clients feel invested in respecting your time and are less likely to cancel at the last minute.
✅ Support Your Wellbeing
- Address the stress and frustration that cancellations create, and develop strategies to protect your time, energy, and mental health.
What’s Included:
⭐️ A multi-part 60 minute instructional presentation to watch at your leisure
⭐️ Two quizzes to help establish the values of your business
⭐️ A full website and booking app diagnostic to help determine where the gaps are between your values and your policy (language matters)
⭐️ One-on-one coaching that will assist you in aligning your values with your current cancellation policy practices
Investment
My rates are simple. For individual coaching, my fee is equal to one 90 minute no-show in your practice. For clinic coaching, where I will be available to meet with your entire team, the fee is equal to three 90 minute no-shows at your clinic.
These rates reflect coaching by phone or video. I am available to meet you in person (why not host a team dinner?) for an additional fee—depending on location and scheduling.
Should your require coaching that goes beyond a reasonable time commitment from me, we can negotiate.
contact me at B O D Y W E L L T H E R A P I E S [A T] G M A I L [D O T] C O M